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Proper Way to Report IT Issues
To ensure timely support, accurate tracking, and equitable service for all staff and faculty, all IT-related issues must be reported through the official Helpdesk ticketing system . Submitting requests through the Helpdesk allows the IT team to properly prioritize, assign, track, and resolve issues. This approach…
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How to search users by Xnumber in HappyFox
* To search by Xnumber when creating a ticket * Click Look up contact using custom fields then select Xnumber
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How to Log in to the HappyFox Agent Portal
The Agent Portal is designed for staff who manage tickets in HappyFox, such as IT and Facilities teams. If you're new to a department and require access, please first attempt to log in to the Agent Portal using SSO. After trying to sign in, if you still need access, submit a ticket at requesting access to the Age…
