Follow these steps to test your internet speed and gather useful data for troubleshooting connectivity, speed, or audio/video quality problems during Zoom calls.

Step 1: Choose a Speed Test Tool

1. Visit Speedtest.net or use one of the following alternatives:
   • Fast.com – A simple, ad-free test (owned by Netflix), ideal for streaming-related diagnostics.
   • M-Lab Internet Speed Test – Open-source and user-friendly.

Step 2: Run the Speed Test

2. Click the Go or Start button to begin the test.
3. Wait for the test to complete (typically around 30 seconds). It will measure:
   • Download Speed – How fast your device receives data from the internet.
   • Upload Speed – How fast your device sends data to the internet.
   • Ping (Latency) – The time it takes for data to travel between your device and the server (lower is better).

Step 3: Record Your Results

4. Take a screenshot of your speed test results, including download speed, upload speed, and ping.
5. Note whether you conducted the test on Wi-Fi or a wired connection. If on Wi-Fi, specify if you were near the router or farther away.
6. If reporting an issue to IT support or your internet provider, provide:
   • Your speed test results.
   • Any patterns (e.g., slow speeds at specific times).
   • Whether the issue occurs on both Wi-Fi and Ethernet connections.

Collecting and sharing this information can help diagnose and resolve connectivity problems more efficiently.

Note: Zoom's recommended speeds for optimal performance are 20 Mbps download and 5 Mbps upload for Video calls.