Student Techs support the daily operations of computer labs and classrooms by providing basic technical assistance to students and faculty. They help with setting up, maintaining, and troubleshooting hardware and software to ensure the smooth operation of lab equipment and technology. In addition, Student Techs assist at the HelpDesk by responding to service requests, managing equipment checkouts, and enforcing lab policies and procedures.
 

While Student Techs can resolve many common issues independently, they have limited capabilities compared to IT staff. Any requests beyond their scope are promptly forwarded to the Otis IT team through the HelpDesk ticket system for further support.